Nagaland records Northeast's highest grievance pendency rate at 99.49%

KOHIMA — Nagaland has recorded the highest public grievance pendency rate among the north-eastern states, with 99.49% of cases remaining unresolved as of May 31, 2026, according to the 46th report on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for states and Union territories released by the department of Administrative Reforms and Public Grievances (DARPG).

The report places Nagaland 21st among states and UTs with more than 1,000 pending public grievance cases.

CPGRAMS is the Centre's online platform through which citizens can lodge and track complaints against government departments and authorities.

According to the report, Nagaland carried forward 1,321 grievances and received 62 new complaints between January 1 and May 31, 2026, taking the total number of grievances to 1,383.

During the same period, only seven cases were disposed of, leaving 1,376 grievances pending.

The state's pendency rate of 99.49% was the highest in the Northeast, narrowly ahead of Manipur, which recorded a pendency rate of 99.23%.

Also read: Nagaland among lowest states in rooftop solar adoption with just 1 MW installed

Nagaland processes just 25% of daily solid waste — Government report

Meghalaya reported 83.20% pendency, followed by Arunachal Pradesh at 61.82%, Assam at 46.64%, Tripura at 36.24%, Sikkim at 29.40% and Mizoram at 19.31%.

The findings come amid the Centre's push to strengthen citizen grievance redress mechanisms through the ‘One Nation, One Portal’ initiative, under which state and Union territory grievance portals are being integrated with CPGRAMS.

Nationally, 21 states and UTs had more than 1,000 pending grievances as of May 31, 2026.