Rupin Sharma launches e-Challan and e-Suraksha, while highlighting Tenant and Hotel Apps to strengthen digital traffic enforcement, complaint tracking and police accountability.
DIMAPUR — Nagaland Director General of Police (DGP) Rupin Sharma on Tuesday formally launched the e-Challan and e-Suraksha digital initiatives at the Police Complex, Chümoukedima.
The Tenant App and Hotel App, which are already under implementation, were also highlighted during the programme.
The initiatives were launched following the Unit Commanders’ meeting.
Sharma appealed to the public to cooperate with the police in implementing the digital platforms, stating that they were aimed at improving law and order and strengthening accountability.
Explaining the e-Challan system, he said Nagaland Police has adopted the system developed by the National Informatics Centre (NIC), an automated digital traffic enforcement platform integrated with the Government of India’s Parivahan portal.
He said the system would promote transparency and efficiency in traffic enforcement. Although Point-of-Sale (PoS) machines are yet to be fully integrated due to their cost, the system is linked with the Parivahan portal and supports QR codes and digital payment platforms, including PhonePe, Google Pay and BHIM. The public will therefore no longer be required to pay cash for traffic violations.
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All officers authorised by the state government to impose or compound offences under the Motor Vehicles Act have been onboarded onto the e-Challan system, Sharma said.
The system will record details including the officer imposing the fine, date, person or vehicle involved and the nature of the violation.
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It will also enable Police Headquarters to monitor the performance of units and officers engaged in traffic enforcement.
The police chief said the system has a grievance redressal mechanism and that unpaid fines could be settled within 45 days through a police officer or magistrate.
He encouraged motorists to make digital payments at the spot wherever possible.
e-Challan receipts will be sent through SMS and can also be downloaded, eliminating paper receipts. The system will also generate alerts for overdue and pending challans.
Sharma said pending fines would have to be cleared if the vehicle owner is subsequently caught for another violation, with non-compliance potentially attracting further action.
He added that pending challans and violations would be reflected on mParivahan and the Parivahan portal, including during vehicle transfer or sale, and could assist in matters related to third-party insurance and vehicle transactions.
On e-Suraksha, Sharma said the app would allow members of the public to lodge complaints online from anywhere, including complaints relating to incidents occurring outside Nagaland. Complainants would be able to identify the officer assigned to their case, track its status and access the final inquiry or investigation report.
Supervisory officers at the district level and senior officers at Police Headquarters would also be able to monitor complaints, with alerts for overdue cases aimed at strengthening accountability.
Sharma said complainants registering cases in their own names would be entitled to receive a copy of the police station report after completion of the inquiry or investigation.
If a complaint remained pending or was not properly addressed, it could be escalated to the next level of the police supervisory hierarchy.
Referring to the Bharatiya Nagarik Suraksha Sanhita (BNSS), he said police stations are required to register FIRs in cases involving cognisable offences.
In non-cognisable cases, complainants must be informed why an FIR is not being registered. The OTP-based e-Suraksha system, he added, would help prevent frivolous complaints.
On the Tenant App, Sharma urged landlords and tenants to register themselves, saying the platform had been operational for about a year. He said wider registration would assist police in crime prevention and in locating suspects when required.
He also said the Hotel App would help police maintain records of visitors staying in hotels, particularly those arriving from outside the State, and reduce the possibility of individuals staying anonymously without police verification.