Troubles at Air India continue: 7 international flights cancelled; glitch hits San Francisco-Mumbai flight

MUMBAI/KOLKATA — Troubles continued at Air India, which is facing the biggest crisis since Tata group bought the airline three-and-a-half years back, with as many as seven international flights being cancelled on Tuesday for varied reasons, and a glitch forcing fliers on San Francisco-Mumbai flight to deplane during a stopover.

While Air India cancelled six international flights due to aviation regulator DGCA subjecting its Dreamliner fleet to enhanced checks, the Ahmedabad-London Gatwick one was cancelled due to unavailability of aircraft, the airline said.

The Delhi-Paris flight was cancelled after some problems were detected during pre-flight checks. The other flights cancelled during the day included Bengaluru-London, London-Amritsar, Delhi-Vienna, Delhi-Dubai and Mumbai-San Francisco.

Also read: Hong Kong-Delhi flight undergoing checks after technical issue, passengers being assisted: Air India

Air India, IndiGo issue alerts as Iran airspace closure disrupts flight operations

Separately, Air India terminated its San Francisco-Mumbai flight at its scheduled stopover at Kolkata early on Tuesday morning after one of its engines developed a technical snag.

The disruptions came as investigators probed what caused a London-bound Air India flight to crash in Ahmedabad shortly after take-off on June 12, killing more than 270 people onboard and on the ground.

The incident dealt a severe blow to the airline and its owner Tata, which prides itself in producing luxury cars to salt to software and assembling iPhones.

In a statement earlier in the day, Air India said flight AI143 from Delhi to Paris has been cancelled after "mandatory pre-flight checks identified an issue which is being presently addressed".

It did not detail the issue that came to light during pre-flight checks.

"However, in view of the flight coming under the restrictions on night operations at Paris Charles de Gaulle (CDG) airport, the said flight has been cancelled," Air India said.

The airline said it is providing hotel accommodation and also offering full refunds on cancellations or complimentary rescheduling if opted by the passengers.

Air India also said it is making alternative arrangements to fly passengers to their destination at the earliest.

The airline, which on Monday resumed flights from Ahmedabad to London Gatwick with a new code AI159 instead of AI171 of the flight that crashed on June 12, had to cancel the flight on Tuesday due to unavailability of aircraft.

It denied claims that a technical snag led to the cancellation and maintained that it has made alternative arrangements for the affected passengers to their destination and offered full refunds on cancellations or complimentary rescheduling if opted by them.

Air India's official website confirmed that the AI-159 flight from Ahmedabad to the Gatwick airport in London stands cancelled after being rescheduled. The plane was scheduled to depart at 3 pm from the Sardar Vallabhbhai Patel International Airport (SVPIA).

Separately, an Air India flight from San Francisco to Mumbai via Kolkata, carrying 211 passengers, suffered a technical snag early Tuesday, requiring passengers to deboard during a scheduled halt at the Netaji Subhash Chandra Bose International Airport in Kolkata.

The termination led to chaotic scenes at the Kolkata airport as passengers on the Boeing 777-200 LR tried to convince officials to let them reach their destination at the earliest.

The Tata Group-owned carrier did not issue an official statement.

Sources said Air India is making "special arrangements" to fly the stranded passengers to Mumbai. No further details were available.

Usually, the carrier flies directly to Mumbai from San Francisco but the ongoing geopolitical events, including the closure of Pakistani and Iranian airspace, have led AI to reroute it and take a "technical halt" in Kolkata. Iran has closed its airspace due to its ongoing war with Israel, affecting flights headed to Europe.

Flight AI-180 landed in Kolkata at the scheduled time of 12.45 am, even though it took off one hour late from San Francisco.

According to sources, a technical issue was detected during routine post-landing checks, and the airline decided to do a comprehensive check.

It was scheduled to depart for Mumbai at 2 am, but passengers came to know of the problems only after 2.40 am when the crew announced there was a problem with the left engine, according to a PTI reporter who was on the flight.

However, this announcement was accompanied by a specific promise, that the snag will take up to 25 minutes to get sorted, the reporter said.

However, as the clock ticked by, distraught passengers having connecting flights from Mumbai started enquiring about the progress of the work with the cabin crew, but there was no clear response, the reporter said.

With the Ahmedabad accident being fresh, some passengers also said a delay is better than a mishap, while some wondered how an aircraft which had travelled thousands of kilometres could face problems in the last leg from Kolkata to Mumbai.

The next announcement came at 4.20 am when the pilots sought another 15-20 minutes for rectification of the problem.

The engineers could be seen working on the left engine even as a drizzle continued, but the problem persisted. Finally, around 5.20 am, the pilots announced that a resolution was not possible and asked all passengers to deplane.

After disembarking and passing the mandatory immigration, collecting baggage and passing the customs channels, the passengers were asked to sit in a designated area.

A few passengers pleaded with officials asking for the earliest option to travel to Mumbai. Some got lucky, while others continued to wait.

Finally, an Air India official announced that Mumbai-bound flights were mostly full and convinced a bulk of the passengers to check into a hotel.