Dimapur — As part of Azadi Ki Amrit Mahotsav (AKAM) and in commemoration of its 25 year of its existence, the Tele Regulatory Authority of India (TRAI), regional office in Kolkata, conducted a consumer outreach programme for the telecom and broadcasting service consumers in Dimapur on Tuesday.
The consumer outreach programme was organised to educate customers regarding various initiatives taken by TRAI for safeguarding interest of the consumers and various regulatory provisions available for consumer protections, stated an update from TRAI, Kolkata.
Speaking at the programme, Debjit Saha, senior research officer at TRAI Kolkata office, informed about the objective of organising the programme. He also made a presentation showing various provisions under consumer protection regulation under TRAI and explained about the complaint redressal mechanism available to the customers for lodging and resolving any complaint related to service.
In his keynote address, Amit Ghosal, joint advisor of regional office at Kolkata, has highlighted various technical development taking place in communication arena and emphasised on the need for public participation in the process. He spoke about tower frauds taking place and clarified that TRAI, in no case, is associated with activities related to acquisition of site for erection of tower.
The joint director of MSME facilitation centre, Nagaland, and chief guest, Tali Longchar, shared his thoughts about the role of information and telecommunication sector in the development of MSME enterprises. He highlighted that there are some un-banked blocks in Nagaland due to the absence of quality telecom network with required bandwidth for core-banking operation and needs urgent attention for telecom infrastructure development.
It stated the programme was followed by interactions with consumers. Besides the local residents of Dimapur district, the programme was attended by officers of DoT and representatives of all telecom service providers, MSO and consumer advocacy groups.