Sir,
May we on behalf of the pensioners under SBI Meluri (06565) wish to draw your kind immediate attention to our ongoing hardships faced by us due to the bad service of this bank, and thereof requested to immediately intervene in finding solution to the problem.
That Sir, there are 270 pensioners under SBI Meluri covering upto 50 Villages of Nagaland and some from Manipur state. The Govt. of Nagaland as identified as one of the most backward, remote without proper communication and transportation. Some pensioners have to come from as far as 200 Km bordering Myanmar where they takes days to reach on foot. Whereas on reaching Meluri they have to halt weeks and months to get their pension under SBI, Meluri. Despite of our verbal complaint to SBI Meluri for finding solution to the problem nothing has improved. Instead it worsened with total failure link with all work coming to halt since April 2015.It is learned that there is a shortage of staff besides there is no 3G landline connection to the bank which are the main causes to be addressed from your end. As such, we seek your authority’s intervention to work out immediately for alternative arrangements to the problem. It is questionable of SBI commitments to give satisfaction service without hardships as enshrine in the motto. May our trust and faith we have in SBI as “Peoples Bank” be upheld by listening to the outcry of the old aged pensioners hardships, and give us the last days of our life a peaceful end. We look forward that this complaint of the pensioners be seriously taken into account and to find other options and arrangements at the earliest and restore normal functioning of the bank.
Your prompt action shall surely win back the hearts and minds of your SBI customers Meluri. We pray to give us good satisfactory service and attention as in other parts of the country.
Duhezo
Chairman
Meluri Divisional Unit Pensioners Association
Zhizutho
Secretary
Meluri Divisional Unit Pensioners Association
