Bank being most accredited public sector and forerunner of customers trust; most of the public rely on it for their daily transactions. It acts as a significant role as an intermediary or an agent in the financial system. With the increase of population, its relativity has also increased. The bulk of businessmen depend on it for their day-to-day transactions to keep their business stirring. Salaries of Govt. personnel andmost of Govt. funds are transacted through the banks. Opening of Bank accounts for MNRGEA beneficiaries and Students has become mandatory as per the order from the Govt.
Perceiving the needs, the Kalos Society, Pfutsero through its public media would like to bring forth the hardships that the SBI Pfutsero Branch is facing. Its functions are increasingly mounting with the growth of its customers and flow of Govt. funds. However, due to certain difficulties, the bank could not function smoothly due to shortage of certain basic amenities.
In a statement, the Society denounced the concern authority and points out that it finds difficult to comprehend why SBI Pfutsero Branch has been so neglected when there was enormous growth of customers. Such regular trend will tarnish the image of bank. Being the ambit of public reliance, it will be conducive if the concern authority could retrospect and reflect the consequences that it is going to fuel undesirable bearing to its active customers. It is very unfortunate that despite repeated appeal and protest by publics and the customers it has become a meager dream.
In the light of such predicaments, the Society would like to put forth few appeals before the concern authority for substantial retrospection.
- Additional ATM booths at Pfutsero Town to cater the needs of colossal growth of customers and also to ease the extra burdens of the Bank personnel.
- Due to inadequate Staffs, the bank could not execute its duties smoothly.It is very unfortunate to notice that only 4 (four) bank officers are handling the management. Under such circumstances, additional field officers i.e. one Accountant and 3(three) Clerical staffs with permanent posting is necessary at this hour to facilitate the needs of the customers and to keep the managerial works more effectively.
- Occasionally, customers are agonized due to want of updating passbooks. Non availability of proper printer has distressed the customers as they have to wait for weeks/months to get their passbook updated or have to search nearby SBI Bank to do that petty job. Under such strains, It will be plausible if the concern authority provide proper passbook printer (SWYAM – Self Service Bank Passbook Printing Machine) to facilitate its valued clients.
- Pacing the needs, certain areas need to be revamped and renovated especially infrastructures, internet facilities and electrifications.
Reflecting the unprecedented difficulties, the Kalos society calls the attention of the concern authority, administration and public leaders to survey the undue hardships faced by the Bank officials and the publics and bring exceptional solution at the earliest. Timely intervention will be highly regarded.
Meanwhile, the Kalos Society, Pfutsero sincerely appeals the publics to acknowledge and cooperate with the SBI Pfutsero Branch officials who are tirelessly and silently working without hesitancy for the welfare of its customers. Despite public outrage, criticisms and threats caused to them due to shortage of certain amenities, theofficials are working wholeheartedly to facilitate the needs of its valued customers. The Society shares the solidarity both with Bank officials and the Customers and requested to bear the inconveniences caused by the unfortunate demeanor.
