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Crucial! predominantly, at this point in time. ‘Going that Extra Mile’, I would like to believe had its origin in Matthew Chapter 5 ,verse 41 of the Bible; An adaptation of Jesus’ commandment in the Sermon of the Mount ..which reads…..“And whosoever shall compel thee to go a mile, go with him twain.” Under the Roman Impressments’ Law, a Roman soldier passing by a Jew could order him to carry his pack for one mile. Jesus asked his followers to go two miles instead of one.
Elemental, but the Central Key in Customer Relation Skills of the 21st century –by going that extra mile one is guaranteed to escalating customer loyalty, business status and repute by it. Not to be confined and contained, of course, to only a certain sector for gains apparent and seeming. Often, it involves a little step ‘outside the box’ of narrow and authoritarian regulations which, not giving rise to overturned or reversed consequences, promotes assistance in an essential need. An act however slight- its effect for me, remains impressive and enduring. It goes a long way.
I extol further, them for whom the purpose and objective behind the deed, goes beyond being just a means to an end, where heart and a willing predisposition accounts for a wholesome perfection of the mission in its entirety.
Countless instances I could identify, however, today I wish to feature my appreciation toward a few who extended courtesies, caring enough to step out of their comfort zones and limitations to most willingly extend assistance. On a day when countless numbers were incessantly thronging counters, disconcerted, confused and in obvious disarray- shutters were already at a close and I was being turned away. A welcoming smile caught my eye across the desk, the unwearied help- out and extension of assistance that followed with supported assurance despite limitations was more than gratifying and rewarding for me. I left the bank with a sense of serene contentment even though I didn’t fully achieve what I had come for. The two young people who went the extra mile beyond what was expected of them to execute at that point, left one less disgruntled person in me.