Dimapur, Oct. 3 (EMN): The Project Manager Nagaland State Consumer Helpline Kezhokhoto Savi has informed that the Nagaland State Consumer Helpline, a central project with the initiative of Government of Nagaland particularly the Department of Legal Metrology & Consumer Protection (LMCP) has been functioning like other state consumer helpline in the country in partnership with Nagaland Voluntary Consumers’ Organisation(NVCO).
Earlier the State Consumer Helpline office was functioning at the Old Assembly Secretariat building and was completely burnt on the night of Feb. 2 during the ULB protest.
Kezhokhoto Savi, who is also the president of NVCO said that this helpline was officially launched on December 24, 2011 co-inside with the celebration of National Consumer Day. He also mentioned that the helpline has been providing counseling on all products and services and develop a data information relating to the state and it is an alternate consumer dispute redressal mechanism which is functioning through a toll free telephone no. 1800-345-3701 where a citizen can call and seek information, advice or guidance for his day to day consumer problems.
Savi also informed that the normal call charges landline no. 0370-2292232 is functioning but the toll free number would be restored within few days time.
If any consumer have any doubts or queries or feel cheated by any company/traders/service providers one may contact 1800-345-3701. Call charges would go to the Helpline office.
Savi also said that the success of any consumer movement depends on the consciousness and awareness of the masses of the state including rural consumers. He added that the consumers should be taught to check quality marks on the products, take receipt after purchase and check the expiry date of an item. Further, Savi said it is required that individuals, government and non-government organisations should work hand-in-hand for educating the people especially the rural consumers, so that their hard earned money is not wasted.
