TUESDAY, JUNE 17, 2025
Monthly grievance disposal crosses 1 lakh for 35th month in a row — Govt
A total of 1,24,101 grievances were redressed by central ministries and departments in the month of May, according to DARPG.
Published on Jun 14, 2025
By IANS
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- NEW DELHI — A total of 1,24,101 grievances were redressed by central ministries and departments in the month of May, and the disposal crossed 1 lakh cases in the Central Secretariat for the 35th month in a row, according to the government.
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- The average grievance disposal time in the central ministries/departments from May 1 to 31 was 16 days, according to the Department of Administrative Reforms and Public Grievances (DARPG).
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- The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for May provides a detailed analysis of types and categories of public grievances and the nature of disposal.
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- The report provides the data for new users registered through the CPGRAMS portal in May.
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- A total of 60,499 new users registered in the month of May, with maximum registrations from Uttar Pradesh (10,043 registrations).
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- The feedback call centre collected 65,601 feedbacks in the month of May 2025, where 38,968 feedbacks were collected for central ministries/departments, according to the Ministry of Personnel, Public Grievances & Pensions.
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- The report also provided the ministry/department-wise analysis on the grievances registered through Common Service Centres in May.
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- CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs).
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- About 5,653 grievances were registered through CSCs in the month of May 2025. It also highlights the major issues/categories for which the maximum grievances were registered through CSCs, the ministry informed.
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- The report also presented an overview of the Review Meeting Module, which has been operationalised across Central Ministries and Departments.
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- This module facilitates Secretary-level reviews of public grievances, thereby enhancing the efficiency of redressal mechanisms and improving citizen satisfaction. For May, a total of 28 review meetings have been conducted across Central Ministries and Departments.
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- Department of Telecommunications, Department of Posts and Central Board of Indirect Taxes and Customs were among the top performers in the Grievance Redressal Assessment and Index within the Group A (more than equal to 500 grievances) for May.
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