Decades back, I obliviously marveled at the construction of a never seen high tower at High School Sector Noklak Town-wondered what that was for. As years went by, we were endowed with BSNL WLL and progressively mobile cellular network thus enlightened me the purpose. Our happiness knew no bound at the initial accessed and the privilege of making our area connected, though inconsistent. Gradually we were favored again to have another tower being set up at Noklak village, taking us to a strong anticipation of consistent availability of network. (Thanks because it beautifies our village for these days a neighborhood without such hanging towers or wires dangling around is an olden day’s lifestyle!!!). Sadly, our happiness is short-lived for the service provided is deteriorating day by day, mostly a months long period hiatus. And on the whole, the once in a blue moon network availability is regretfully infested by NETWORK BUSY signal whenever one try to make calls despite the full tower signal garlanded cell phone and the so called WLL connection is dead gone since years back. The customers’ frantic wish of consistent availability of network incessantly failed to prevail. Ironically, the network resurfaced briefly at the ultimatum served by the Khiamniungan Tribal Council bringing back smile of gratitude for restoring the network. Yet as cynically assumed, it went back to its own aloof trait after pacifying the demands for few days. Here I would like to point out some queries (from the seas of frustrations) stumbling on the usual episode of the service provided and the responses of the concerned authority at the squeal of the customer.
1.Will the service improve only when customers take their frustrations to streets?
2.Who will be responsible for being late in getting important information as most of the hapless people have registered your company’s SIM number for official correspondence?
3.Will the concerned authority permit the customer to reactivate the same SIM without the trauma of applying for replacement of the expired one owing to non-recharge vis-à-vis non- availability of network?
These are just an iceberg of vexation faced daily due to erratic service provided. The pathetic customers are gradually losing faith in your service for such usual phenomenon. Though the dejected customers cannot fit into your shoes, we ardently wish to put an end with this trend of “candy offered to peter out the cry of a child”. Rather looks for solving the problem once and for all sans these lackluster responses. Perhaps there are reasons behind for such hiccup but as one of your desperate and loyal customers I would like to appeal the concerned authority to look into the matter at the earliest so as to regain the trust of your customers and pertinently not to leave the two towers a mere piece of decorative figures but a towers with purpose.
Benglang
Noklak Village
