NEW DELHI — Leaders in the Human Resource industry in India expect adoption of
agentic AI to grow by 383 per cent by 2027, according to a report on Monday.
Agentic AI is defined as the technology that powers AI
agents so they can act autonomously without human oversight.
The report, by American cloud-based software company
Salesforce based on a survey of 200 global human resource executives, reveals
that digital labour isn’t just a trend -- it’s a business strategy revolution.
Over the next two years, they expect AI agent adoption to
jump 383 per cent leading to a productivity gain of 41.7 per cent.
The findings reveal that Chief Human Resources Officers
(CHROs) in India expect to redeploy nearly a quarter (24.7 per cent) of their
workforce as their organisations implement and embrace digital labor.
With 88 per cent of HR chiefs planning to reskill their
workers to be more competitive in a market shaped by AI agents, the study
highlighted a growing focus on AI reskilling programmes.
Most of these leaders (81 per cent) also agree that soft
skills like relationship-building and collaboration will be even more critical
as humans work alongside agents.
And yet, 88 per cent say their organisations have yet to
implement agentic AI and 63 per cent said employees don’t yet understand how
digital labour will impact their work.
As agentic AI reshapes the workplace -- and the skills
workers need to succeed -- understanding how HR leaders are ensuring
organisational resilience is critically important.
“We’re in the midst of a once-in-a-lifetime
transformation of work with digital labour that is unlocking new levels of
productivity, autonomy, and agency at a speed never before thought possible,”
said Nathalie Scardino, President and Chief People Officer at Salesforce.
“Every industry must redesign jobs, reskill, and redeploy
talent -- and every employee will need to learn new human, agent, and business
skills to thrive in the digital labour revolution,” Scardino said.
Key insights from the research show that HR leaders in
India believe digital labour is the future and its integration is critical to
their role. About 85 per cent believe that within five years, most workforces
will have humans and AI agents/digital labour working together.
Despite the urgency of digital labour, many Indian HR
chiefs are still in the early planning phases of preparing their workforce.
Just 12 per cent of Indian CHROs say their organisation has fully implemented
agentic AI. More than 60 per cent of Indian HR chiefs say their employees
remain unaware of how AI agents will impact their work.
With 88 per cent of businesses yet to embrace agentic AI,
CHROs in India direct near-term efforts toward AI implementation -- including
IT and research and development.
