Fall Guys developer Mediatonic on Friday to its fans and players after users had compalined that the game auto-bought items that they did not intend to buy.
In the Fall Guys reddit forum, users reported that items were being auto purchased in the shop without their confirmation and, needless to say, players wanted a refund on these "accidental purchases."
Other issues included Show Bucks permanently disappearing on all systems after playing on Switch, hidden key bindings triggering purchases, items being switched after selection, and a lot of players realising they have much less currency than they previously had.
According to PC Gamer, Mediatonic initially refused to refund its customers citing that the refund policy exclusively state that all purchases were final and non-refundable.
"This is not a 'known issue' because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item. As per our EULA, which you agreed to, all purchases are final and will not be refunded."
We heard your feedback on accidental purchases - and we're sorry!
— Fall Guys... FREE FOR ALL! 👑 (@FallGuysGame) July 15, 2022
To make it right:
✨ We’re improving the store design to prevent this
✨ All refund requests for cosmetics from 21st June 2022 will be honoured until we improve the store
✨ We’re giving everyone GRANDIS 👇 pic.twitter.com/L7Bsz9nbg8
However, following a huge backlash by the community, the developer took to Twitter on Friday to apologise for the unusual bug and assured its players that their feedback had been noted. Mediatonic said that it will improving the design of the game's store and promised that refunds will be honoured for all legitimate affected accounts from June 21.
Mediatonic wrote, "We heard your feedback on accidental purchases - and we're sorry!" and as a thank you to the community, the developer is distributing Grandis - the Legendary color-changing outfit - to all players.
"What is happening in the game is not intended and we are actively fixing it. The customer service response was also not acceptable and we will offer a make good for all affected," Mediatonic told PC Gamer.