Eastern Mirror Desk
Dimapur, Feb. 9 (EMN): Nagaland has been ranked first among the north-eastern and hill states in India in service portal or e-governance with an average compliance of more than 54% to the criteria assessed across seven parameters— accessibility, ease of work, end service delivery, integrated service delivery, content availability, information security and privacy, and status and request tracking.
This was stated in the national e-governance service delivery assessment (Nesda), 2019, released by the Ministry of Personnel, Public Grievances and Pensions on February 8.
According to the official report, the assessment was done for four categories — Northeast states and hill states, Union Territories (UTs), remaining states and central government ministries. Nagaland, with an overall score of 0.47 emerged as the leading state in Northeast and hill states category for service portal, followed by Assam (0.28) and Manipur (0.23).
The report mentioned that Nagaland adopted several good practices like digital signature facility, online payment facility and single payment gateway for all channels, single sign-on unique ID, portal seamlessly integrated with social media apps, submission of service forms online (PDF or web-based), available citizen services linked to DigiLocker, apps for all available citizen services and facility for online payment towards services availed on web page using mobile device.
It may be mentioned that the government of Nagaland had, in the recent past, launched several websites, including Chief Minister Dashboard, which provide information about various government schemes and projects in the state and its progress with an aim to maintain transparency.
Among the UTs, Delhi stood first in e-governance with an overall score of 0.18, followed by Chandigarh (0.14), and Daman and Diu (0.14). Haryana scored highest among the remaining states with a score of 0.63, while Rajasthan scored 0.61, West Bengal – 0.43, Uttar Pradesh – 0.43, and Madhya Pradesh – 0.41. Among the Central ministries, Finance CBDT topped with 0.77, followed by Human Resources Development (0.74), and Labour and Employment (0.67).
The sectors covered in states and UTs for e-governance assessment included finance, labour and employment, education, local governance and utility services, social welfare and environment.
In state portals, assessment among the Northeast and hill states based on four parameters — accessibility, content availability, ease of use, and information security and privacy — Himachal Pradesh stood on top with an overall score of 0.69, followed by Tripura (0.68), Assam (0.64), Nagaland (0.57), and Arunachal Pradesh (0.56).
Among the UTs, Andaman and Nicobar Islands 0.55 ranked first in state portals with an overall score of 0.55, followed by Lakshadweep (0.54), Chandigarh (0.44), and Delhi (0.23). Kerala stood on top among the remaining states with an overall score of 0.83, while Haryana scored 0.68, West Bengal – 0.67 and Telangana – 0.63.
Health and Family Welfare has been ranked first from Central ministries with a score of 0.68, followed by Human Resources Development (0.63), and Agriculture (0.54).
